Terms and conditions

1. Who is the seller?

Tienda Padel Point Mechelen is the name of the self-service shop operated by PadeLMQ at Padel Club Pachanga.

Legal seller and provider of the testing service: Mathias Quirynen, trading under the name PadeLMQ.
Company and VAT number: BE 1021.872.333.
Registered address: Guido Gezellelaan 29, 1910 Kampenhout, Belgium.
Shop address: Padel Club Pachanga, Lotelingstraat 5bis, 2812 Muizen (Mechelen), Belgium.
Email: info@padelmq.be.
Phone and WhatsApp: +32 494 16 67 76. We reply fastest via WhatsApp or email.

The partnership with Tienda Padel Point does not change who your seller is: for purchases and the testing service at this shop, PadeLMQ is your point of contact.

2. What do these terms apply to?

These terms apply to purchases in our self-service shop and to the use of our testing service at Pachanga. Testing is also governed by the separate Padel racket testing policy, which is made available before the test.

For an order placed via PadeLMQ.be, the terms you receive there before placing your order apply. The version that was available when your contract was concluded continues to apply to that contract. Statutory consumer rights always continue to apply.

3. Self-service: you choose and take your products yourself

Tienda Padel Point Mechelen is a physical self-service shop with no shop staff present. You can browse our range online. Purchases are made on site: choose your product from the rack yourself and scan the QR code on the electronic price tag. Check the product and the price, add it to your basket and pay online. As soon as your payment has been confirmed, you may take the chosen and paid-for product with you.

We do not ship orders via this website, and you cannot reserve or pre-order products for collection via this website. We do not set anything aside for you via this website.

Would you like an order to be shipped, or to pre-order for collection at our physical shop or in Kampenhout? Then go to PadeLMQ.be and choose the desired available delivery or collection option there. Those orders are separate from this self-service website.

For a collection order from PadeLMQ.be at the shop, follow the instructions for that order. Do not take a product from the rack on your own initiative for this purpose.

A listing on the website does not guarantee that the item is still on the rack. Only pay for a product that you have chosen yourself on site. If you pay by mistake for a product you cannot take with you, please contact us via info@padelmq.be. A payment for a purchase that cannot be completed will be refunded.

4. Prices and payment

Prices are in euros and include VAT. Check the total amount before you pay. Do you notice a difference between the shop price label and the payment screen? Report this before payment, so that we can determine the correct price in accordance with the applicable pricing rules.

Self-service payment takes place exclusively online, using the payment methods offered on the payment screen. There is no staffed checkout. The purchase is complete once the payment and the purchase confirmation have succeeded. Keep your confirmation as proof of purchase.

Placing an item in your basket or starting a payment is not yet a payment confirmation. If a payment fails or its status is unclear, do not take the goods with you and contact us by email or WhatsApp chat. Do not leave any cash in the shop.

Paying in cash is not possible: the shop is unstaffed and all payments are made online.

5. Handling shop products

Handle products, labels, packaging and shop fittings with care. Check your purchase before you take it with you and report any visible damage or a wrong item as soon as possible. This request to check does not limit your statutory rights, including in the case of a defect that only becomes visible later.

New rackets from the sales rack may not be used on the court before they have been purchased. If you would like to try out a racket, use only a test racket designated for that purpose, in accordance with the testing policy. Do not remove labels, seals or protective covers from unsold products.

6. Returns, exchanges and mistakes

Do you have a question about an exchange, a return or a mistake? Before you bring anything back, contact us via info@padelmq.be and state your order number or proof of purchase. Do not leave products unattended in the shop or at the club on the assumption that this means a return has been accepted.

Statutory rights that apply to your purchase continue to apply in full. This applies in particular to your rights in the case of a defective, wrong or non-conforming product (see Warranty and complaints). For orders placed via PadeLMQ.be, the returns policy communicated there applies.

7. Warranty and complaints

Warranty requests are handled via info@padelmq.be. Include your proof of purchase, the product, a description of the problem and, if possible, clear photos and the serial number. You can find the procedure on the Warranty and complaints page.

New goods sold to consumers are covered by the statutory guarantee of conformity. Any manufacturer's warranty is additional and does not replace PadeLMQ's responsibility as the seller. Statutory claims do not lapse solely because a complaint was initially reported through a different channel.

8. Testing padel rackets

Testing is only permitted after booking a court via Pachanga or Playtomic and paying the testing fee via the payment QR code on the testing sheet in the shop, even for a short test. The testing policy applies. You check the racket both before and after use and report any damage immediately.

Test rackets may never leave Padel Club Pachanga. They remain the property of PadeLMQ. You return them to the designated testing area no later than the end of your testing time and always before you leave.

For damage that can be attributed to you, PadeLMQ may request a substantiated compensation in accordance with the separate testing policy. Paying compensation for damage is not a purchase and does not make you the owner of the racket.

The testing fee is €10 per person. When and how you can reclaim it when buying a new padel racket in our physical shop in Mechelen is explained in the testing policy.

9. Liability and disputes

Each party is responsible for the damage for which it is liable under the applicable law. These terms do not exclude PadeLMQ's statutory liability and do not limit any mandatory consumer rights.

Report a complaint via info@padelmq.be, so that we can look for a solution together. If this does not succeed, a consumer can turn to the Consumer Ombudsman Service via www.consumentenombudsdienst.be. Belgian law applies, without prejudice to any mandatory protection to which the consumer is entitled. The court with statutory jurisdiction remains competent.