Frequently asked questions

No. You can check out as a guest without creating an account. Creating an account is optional and makes your purchases easier to find. Any additional benefits depend on the conditions of the relevant offer.

Yes. You pay for a testing session per person, not per racket. A session at Pachanga lasts up to two hours. Within that time you may try different available test rackets. We recommend comparing no more than three rackets per person per session so you can properly assess their weight, balance and feel.

Check every racket before and after use and return one before taking another. A specific model is available only while nobody else is testing it.

No. The fee is €10 per person using a test racket, not per court or group.

• If three players test rackets, each pays €10: €30 in total.
• If four people play but only one uses a test racket, only that player pays €10.
• If you pass a test racket to another player to try, that player must also pay their own fee before testing.

Court booking and court hire are separate. The full fee is also due for a short test.

You may carefully try on clothing and shoes in the shop. Keep items clean and undamaged, with all labels attached. If you do not buy, hang clothing back neatly and return shoes with their correct packaging.

Trying on is different from testing during sport. Clothing and shoes may not be used on the court before purchase. Only the specifically designated test rackets may be tested. New rackets for sale, shoes, clothing, accessories and other shop products are for purchase only.

First check that the correct model, size and version are selected on the product page. If the difference remains, do not check out yet. Send a photo of the electronic price label and a screenshot of the product page through the chat at the bottom right. We will clarify the price before you buy.

You can search for the item on this website. Carefully check that the model, size and colour match the product you selected in the shop. If you cannot find the right item or are unsure, send a photo of the product and price label through the chat.

Never pay using another product’s QR code, even if the price is the same. Take the item only after the correct product has been paid for and payment is confirmed.

No. This website is for purchases made while you are physically in our self-service shop. Select an item that is present, scan its correct QR code or find it on this site, pay online and take it only after successful payment confirmation. Reservations, preparation for later collection and shipping are not available through this shop.

For advance orders with collection or delivery, use the separate PadeLMQ.com webshop. For collection at Pachanga, wait for the ready-for-collection email and collect your order at Pachanga’s bar. Never take a product from the Tienda shop for a PadeLMQ order.

Already paid on this Mechelen site from home by mistake? Contact the chat or info@padelmq.be with your order number.

Yes. After purchasing, you can request a business invoice from PadeLMQ. Email info@padelmq.be with your order number, official company name, full billing address and valid VAT number. We issue the invoice after checking your purchase and billing details.

No. The bar staff are separate from our shop operations and do not provide shop support. Ask PadeLMQ directly about test rackets, new rackets, prices, products, payments, orders or warranty.

Use the chat at the bottom right or email info@padelmq.be. Warranty requests are handled by email. For court and club activity questions, contact Pachanga. We are not available by telephone.

No. You do not need an appointment or a court booking to visit, browse or buy. You are welcome during opening hours. The shop is inside Padel Club Pachanga, but the shop and club operate separately.

To try a test racket on court, you must book a court in advance through Pachanga or Playtomic and pay your own testing fee before starting.

The usual time slots are Monday to Friday 10:00–22:30 and Saturday and Sunday 10:00–19:00. Within these time slots the shop is accessible while padel bookings are taking place and Pachanga is open.

These hours are indicative and may vary on public holidays, during events or exceptional closures. Unsure? Check the date and time slot at Pachanga on Playtomic. A booked slot within these hours indicates that the club is open for that playing session.

Scan the QR code of each different product and add the correct quantity and variant. You can also search for a product on this website while you are in the shop. Before paying, check every item, quantity, size and version in your basket.

No. All products must be paid in full before you take them. A basket or a started checkout is not a payment. Wait for successful payment confirmation. Taking an item and paying afterwards is prohibited and is considered theft. Take only the correct products and quantities that have been paid for.

No, under no circumstances. Your PadeLMQ order will be prepared at Pachanga’s bar. Wait for the email confirming it is ready. The Tienda shop and PadeLMQ collection orders operate separately. Never take an item from the shelves to replace your collection order.